Rapport Network CIC is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our websites and using our tools you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Rapport Network CIC Limited registered in Scotland (SC458540BA). It is very important to us that we can communicate with you and that we only contact you if you are happy to hear from us (“opt in only”). We are open and clear about how your personal information may be used and will always respect any personal data you share with us and keep it safe.
We will collect and process the following data about you:
This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our newsletter and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, personal description and photograph.
With regard to each of your visits to our site we will automatically collect the following information: technical information, including [the Internet protocol (IP) address used to connect your computer to the Internet,] [your login information,] [browser type and version,] [time zone setting,] [browser plug-in types and versions,] [operating system and platform,] [OTHER]; information about your visit, including [the full Uniform Resource Locators (URL),] [clickstream to, through and from our site (including date and time),] [products you viewed or searched for’] [page response times,] [download errors,] [length of visits to certain pages,] [page interaction information (such as scrolling, clicks, and mouse-overs),] [methods used to browse away from the page,] [OTHER] and any phone number used to call our customer service number.
This is information we receive about you if you use any of the other websites we operate or the other services we provide.
We use information held about you in the following ways:
Information you give to us. We will use this information:
◾ to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
◾ to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
◾ to subscribe you to any email newsletter program we operate but only if this was made clear to you and your express permission was granted when submitting any form to process;
◾ to notify you about changes to our services;
◾ to ensure that content from our site is presented in the most effective manner for you and for your computer.
Information we collect about you. We will use this information:
◾ to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
◾ to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
◾ to allow you to participate in interactive features of our service, when you choose to do so;
◾ as part of our efforts to keep our site safe and secure;
◾ to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
◾ to make suggestions and recommendations to you and other users of our site about services that may interest you or them.
We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
You agree that we have the right to share your personal information with:
◾ Any member of our group, which also include Alzheimer Scotland as it is the Charity our community Community Interest Company is associated with, as defined in section 1159 of the UK Companies Act 2006.
◾ Selected third parties including:business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and
◾ analytics and search engine providers that assist us in the improvement and optimisation of our site.
In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
If any member of our group is or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
All information you provide to us is stored on our secure servers in the UK. We have security measures in place to attempt to protect against the loss, misuse and alteration of your personal data under our control. Only authorised personnel are authorised to access user information – all personal computers are password protected and we use a secure external network. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
You have the right to ask for a copy of the information we hold about you. A small fee will be payable. If you think any of the personal information we hold about you in inaccurate, you may also request it is corrected. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.